Who We Are
DynamiBeam operates at 37 Ban Kao 13, Ban Kao, Phan Thong District, Chon Buri 20160, Thailand. We're the data controller for your information, which means we're responsible for how it's handled. You can reach our team at [email protected] or call +6634711440 if you've got questions about anything privacy-related.
Information We Collect
Look, we only ask for what we actually need. Running a budgeting platform for entrepreneurs means we need certain details to make the service work properly.
Information You Give Us Directly
- Basic contact details when you create an account – name, email, phone number
- Business information that helps us understand your needs
- Financial data you input for budgeting purposes
- Payment information when you subscribe to paid features
- Messages you send through our support channels
Stuff We Collect Automatically
When you use our platform, we gather some technical information. It's mostly about how the system is performing and what features people actually use:
- Device information and browser type
- IP address and general location data
- How you navigate through our platform
- Time spent on different features
- Technical logs that help us fix problems
We don't sell your data to anyone. Never have, never will. That's not our business model – we make money from subscriptions, not from turning your information into someone else's marketing list.
How We Use Your Information
Everything we collect serves a specific purpose. We're not gathering data just to have it sitting around.
Core Service Functions
- Creating and managing your account
- Processing your budgeting calculations and financial projections
- Sending you important updates about your account or the service
- Handling billing and payment processing
- Providing customer support when you need help
Improving What We Offer
We analyze usage patterns to figure out what's working and what needs improvement. This might mean looking at which features entrepreneurs actually find useful versus which ones just sit there unused. Sometimes the data surprises us – features we thought would be popular barely get touched, while something we added as an afterthought becomes essential.
Legal Requirements
Sometimes we're required by Thai law to keep certain records or share information with authorities. We only do this when legally obligated, and we'll notify you unless the law prohibits us from doing so.
Data Storage and Security
Your data lives on secure servers with multiple layers of protection. We use industry-standard encryption both when data moves between your device and our servers, and when it's sitting in storage.
Security Measures We've Implemented
- 256-bit SSL encryption for all data transmission
- Encrypted database storage
- Regular security audits and vulnerability testing
- Access controls limiting who can see your information internally
- Automatic logout after periods of inactivity
- Regular backup systems with encryption
But let's be real – no system is 100% hack-proof. We do everything reasonable to protect your data, but if you notice anything suspicious with your account, contact us immediately at [email protected].
Where Your Data Is Stored
Primary data storage happens within Thailand. Some backup systems and technical infrastructure might involve servers in other countries, but we ensure these meet equivalent data protection standards. We don't transfer data internationally without appropriate safeguards in place.
Your Rights Under Thai PDPA
Thailand's PDPA gives you specific rights over your personal information. These aren't just theoretical – you can actually exercise them, and we've built systems to make that happen.
Access Your Data
You can request a copy of what personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Found something wrong in your data? You can update most information directly through your account settings, or contact us for help.
Delete Your Information
You can request deletion of your account and associated data. Some information might need to be retained for legal or accounting purposes.
Data Portability
Want to take your data elsewhere? We'll provide your information in a commonly used format that works with other systems.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes. We'll respect your preferences.
Withdraw Consent
For processing that requires your consent, you can withdraw it at any time. This won't affect processing that happened before withdrawal.
To exercise any of these rights, send an email to [email protected] with your request. We might need to verify your identity before processing certain requests – standard security practice.
Data Retention Periods
We don't keep your information forever. Different types of data have different retention schedules based on why we need them and what the law requires.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 1 year | Service provision and support |
| Financial Records | 7 years after last transaction | Thai accounting law requirements |
| Support Communications | 3 years after resolution | Service quality and legal protection |
| Usage Analytics | 2 years | Service improvement purposes |
| Marketing Preferences | Until withdrawal of consent | Respecting your communication choices |
When data reaches the end of its retention period, we securely delete it. For particularly sensitive financial information, deletion involves multiple overwrite passes to ensure it's truly gone.
Sharing Information With Others
We work with a handful of service providers who help run the platform. These aren't random companies – they're carefully selected partners who process data only according to our instructions.
Service Providers We Work With
- Payment processors for handling subscription payments securely
- Cloud infrastructure providers for hosting services
- Email service providers for sending account notifications
- Analytics tools that help us understand platform usage
- Customer support systems for managing help requests
Each of these partners signs data processing agreements with us. They can only use your information for the specific services they provide to us – nothing else.
When We Might Need to Share Data
There are limited situations where we might share information beyond our service providers. This includes responding to valid legal requests from Thai authorities, protecting against fraud or security threats, or during business transitions like acquisitions. We'll notify you about such sharing unless legally prevented from doing so.
Cookies and Tracking Technologies
Our platform uses cookies – small files stored on your device that help the service function properly. Some are essential for basic features like keeping you logged in. Others help us understand how people use the platform.
Types of Cookies We Use
- Essential cookies that make the platform work (you can't disable these and still use the service)
- Functional cookies that remember your preferences and settings
- Analytics cookies that show us how people navigate through features
- Performance cookies that help us identify and fix technical issues
You can control non-essential cookies through your account settings. Your browser also has options for managing or blocking cookies, though this might affect how well the platform works.
Children's Privacy
DynamiBeam is designed for business owners and entrepreneurs. We don't knowingly collect information from anyone under 20 years old (the age of majority in Thailand). If you're under 20, please don't create an account or send us personal information.
If we discover we've accidentally collected data from someone under 20, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact [email protected] immediately.
Changes to This Policy
We'll update this privacy policy occasionally as our service evolves or regulations change. When we make significant changes, we'll notify you via email and display a notice when you log in.
The "Effective Date" at the top shows when the current version took effect. We keep archived versions of previous policies – just ask if you need to see how our practices have changed over time.
Questions and Complaints
If something in this policy doesn't make sense, or you've got concerns about how we're handling your information, reach out to us first. Most issues get resolved through direct conversation.
You also have the right to file a complaint with Thailand's Personal Data Protection Committee if you believe we've violated the PDPA. But seriously, contact us first – we want to make things right.
Contact Us About Privacy
Email: [email protected]
Phone: +6634711440
Mail: 37 Ban Kao 13, Ban Kao, Phan Thong District, Chon Buri 20160, Thailand
Response Time: We aim to respond to privacy inquiries within 48 hours
International Users
While we're based in Thailand and primarily serve the Thai market, we occasionally work with entrepreneurs from other countries. If you're accessing our service from outside Thailand, your information will be transferred to and processed in Thailand under Thai data protection laws.
By using DynamiBeam from another country, you consent to this transfer. If your home country has stricter data protection requirements than Thailand's PDPA, we'll work to meet those standards where reasonably possible.